RETURNS POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will replace it or exchange it, subject to the terms below. 

  1. Unwanted Products

You can return an unwanted product to us provided: 

  • it is undamaged and unused, with the original labels and stickers still attached; 
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • it is not missing any accessories or parts;
  • you return the item within 5 days of delivery to you or collection by you of the unwanted product. After 5 days you can only return a product if it is defective within 30 days from delivery to or collection by you.

We will collect the product from you and in case of an unwanted product you will need to cover the courier fees. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.  

Once we have inspected the product and validated your return, we will process an exchange for a different product within 8 days of the return (or refund you if that is your preference). Please bear in mind that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories. 

Exchanges:

Fashion products can be exchanged for a different size provided that such variation is available, and is available at the same price as the product originally purchased. In such a case, we will collect the product from you and deliver the requested product to you at no charge on your first exchange. For any exchanges thereafter the courier fee is payable by yourself. If such variation is not immediately available, we can exchange the product for a different product or refund you within 8 days of you logging the return. 

Once we have inspected the product and validated your return, we will process an exchange for a different product within 8 days of the return (or refund you if that is your preference). Please bear in mind that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories. 

If we accidentally deliver the wrong product to you or if the product is not as described on the website (or if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or refund you if that is your preference. 

  1.  Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection immediately by sending an email to info@euro-prestige.com 

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or refund you if that is our preference. Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

  1.  Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects. 

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 4: 

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as possible after you become aware of the defect.

You can do so by sending an email to info@euro-prestige.com, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product (if such repair / replacement is possible) or refund you if that is your preference. Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Unfortunately, we cannot facilitate returns that fall outside of a 3 month period.

  1.  Charges

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return.

If you return items to us by mistake and you want these returned to you, you will be liable for the cost of the courier.

If you return a product that does not comply with this policy, you may be liable to reimburse us for the cost of collecting the product from you and the cost of having the product returned to you. 

Please note that the all the product purchases made abroad of the Republic of South Africa – the customer will carry the costs of the courier to and from their country of residence.